Terms & Conditions.

Last updated: July 15th, 2024

This Terms of Service (this “Agreement”, “Terms”) is between SITELIUM.COM (“we”, “us”, “System”, “Platform”, “Sitelium.com” or "Sitelium") and the person (“you”, “User” or “Customer”) using our services (“Services” or "Service").

We provide you with access to our System that helps you create websites, manage their content and customisation as well as hosting services. Listed below are the terms and conditions of using our Platform.

Creating an account

To create and account on our website you need to provide a name, email, and password and to agree to the terms and conditions listed below, Privacy Policy and our Data Processing Addendum.

You will be given a unique Sitelium URL for each of the websites you create on Sitelium. It is your responsibility to keep and maintain the safety of your account and password. If the information given by you is untrue, wrongful or in violation of our terms, we can suspend or terminate your account.

The email used for the registration of the account is considered the owner of the account and has the right to request assistance from us regarding the account on our support or email ticketing system.

You are solely responsible for the activities from your account, the maintenance and confidentiality of the credentials to access that account. You must immediately notify us if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised or in case of any actual or suspected unauthorised use

Your Content

You are responsible for any content that is in your website such as images, videos, audio files, design elements, logos, fonts, texts and more. We are not responsible for any of your content. We are also not responsible for content that has been lost because of the use of Sitelium, it is your obligation to safe keep and back-up your content regularly. We do not monitor what content has been used in a website and we are not to be held responsible for anyone breaking the terms and conditions, but we have the right to delete such harmful content or even terminate accounts if so.

You own all intellectual property associated with your account such as images, videos, audio files, design elements, logos, fonts, texts and any other materials and files created by you and existing on your website. You hereby grant Sitelium the non-exclusive, royalty-free, unalterable, interchangeable rights to your website content in order for Us to provide you with Sitelium’s Services.

We may choose to highlight or feature your website in our website for marketing or promotional purposes. You grant us a perpetual, worldwide, royalty-free, non-exclusive right and license to use any version of Your Sites, or any portion of Your Sites, including without limitation names, trademarks, service marks or logos on Your Sites, for the limited purpose of Sitelium marketing and promotional activities. For example, we may feature Your Sites on our Showcase page, or on our social media accounts. You waive any claims against us relating to any moral rights, artists’ rights or any other similar rights worldwide that you may have in or to Your Sites or names, trademarks, service marks or logos on Your Sites and any right of inspection or approval of any such use. You can opt out of being featured by contacting us at support [at] Sitelium.com This Section does not affect any rights you may have under applicable data protection laws.

Your Obligations

• You need to be at least 16 years of age. People under the age of 16 are not permitted to use our services.
• To keep your Sitelium account login information safe
• To provide us with up to date, accurate and valid personal information at all times.
• You own the rights to any content uploaded by you on your website, including images, videos, audio files, design elements, logos, fonts, texts and anything that you do have the rights to use.
• The content materials can not be used in in an unlawful or harmful way.
• You must notify us immediately if you become aware of any unauthorised use of your account.
• Your content must not be illegal, unlawful, threatening, abusive, harassing, tortuous, vulgar or obscene in any way, must not infringe any person's legal rights.
• You should not upload viruses, worms, Trojan horses or any other malicious code, files, or programs that may interrupt, destroy, or limit the functions and services of Sitelium.
• You may not upload content that contains scam.
• You may not try to hack, break or override the functions and stability of Sitelium or try to exploit the System in any way.
• You may not use the System to create any scam websites and promotions with misleading content that can harm or scam visitors.
• You may not use Sitelium for distributing, storing or, in any way, using the System for pornographic or adult content and services.
• You represent and warrant that your use of the Services is not contrary to law, including without limitation applicable export or import controls and regulations and sanctions.
• You can’t in any way try to harm the reputation of Sitelium and their partners by leaving harmful comments, untrue and misleading information about the product or any sort of intentional damage to the reputation of Sitelium.
• You acknowledge and agree that if you are reasonably found guilty of violating of any of these rules and obligations, this may cause immediate termination of your account with no refund for the services that have already been paid for. You may also be forbidden from having a Sitelium account in the going forward.

Third Party Services

Our Services are integrated with various third party services (“Third Party Services”) for specific purposes that you may interact with while using Sitelium. Example for such services is the Payment Processor used to collect the payments for your subscriptions. These Third Party Services may have their own terms and policies, and your use of them will be governed by those terms and policies. We don't control Third Party Services, and we’re not liable for Third Party Services or for any transaction you may enter into with them, or for what they do. Your security when using Third Party Services is your responsibility. You also agree that we may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third Party Services. We’re not liable to you for any such suspension, disabling or removal, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses you may experience as a result (except where prohibited by applicable law).

User Content

The sites created using Sitelium may contain user content that is in violation of the permitted usage of the platform (Your Obligations). We do not endorse or support such content. We’re not a publisher of, and we’re not liable for, any User Content uploaded, posted, published or otherwise made available via the Services by you or other users. You're responsible for taking precautions to protect yourself, and your computer or network, from User Content accessed via the Services. Any such content detected or reported to us will be removed as a violation of the allowed usage of the Services.

Sitelium & our rights

Sitelium provides a website building system, templates (themes), website hosting from third party companies, CDN services from third party companies. The images used for the creation of the mockup themes are released under Creative Commons CC0. Sitelium does not hold any rights to images used for the creation of the themes.

We have the right to change parts or all of the services and functionalities at any given time, to remove or suspend parts or all of the services and functionalities, we have the right to suspend and terminate access of your Account to parts or all of the services and change the eligible criteria of using the Services.

HTTPS certificates are issued to any published website on Sitelium. You do not have an option to disable the HTTPS certificates, they are assigned automatically to any new domains connected to Sitelium.

Free account

Sitelium provides the option to create a Free account and you can use the services according to the agreement. The free account let you, the User, test and create a website to your liking before committing a paid subscription. Sitelium has the right to terminate or cancel free accounts at any time for any reasons. We can delete the content of any free website without notice. We are not in any way to be held responsible for any deleted content from a website build on Sitelium.

Fees

• All Fees are in USD, EUR or GBP and don't include taxes that you are responsible of paying based on your country's tax rate. Sitelium is not liable for any taxes or fees related with commercial products.
• The payment for the applicable fee is in advance of your subscription period according to the Agreement.
• You can upgrade or downgrade at any time from your Sitelium account. If upgrading, you will be charged the difference between the two subscription plans for the extra services.
• Refunds are allowed only for yearly subscriptions and up to 14 days after the subscription is made.
• At the end of a contract term, the services will be automatically renewed for the same period of time until EXPLICITLY canceled by the User or Or request cancellation to support by user. Cancellation must be made from your Sitelium account under Payments and at least 24 hours prior to the end of the contract period.
• If you purchase Sitelium subscription services, you agree to Sitelium and third party services to use and store your credit/debit card information. You authorise us to charge you for any Sitelium Services that you may purchase and any applicable taxes connected with the payment card services.
• You are responsible for the fair usage of your website.
• Chargebacks - If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. We reserve our right to dispute any Chargeback.

Cancellation

Failure to comply with any of Sitelium’s terms or pay due fees you entitle Sitelium to cancel or suspend your account services and website.

You can request the cancellation of your subscription at any time, no questions asked. We are not in any way held responsible for any damages and losses due to the cancellation of subscriptions. (Important: When you cancel your plan, you will lose access to your storage, data, and all PRO features associated with your subscription.)

Inactive

An inactive Sitelium Account is an account that has not been used within Six months (180 days). Sitelium reserves the right to delete an inactive Sitelium Account.

This policy applies to your FREE Sitelium Account. This policy doesn't apply to any PRO Sitelium Account.

We encourage people to log in and use Sitelium to keep their account active once they create an account.

When your Sitelium Account has not been used within Six months (180 days), your Sitelium Account is considered inactive, and all of its content, data, and account will be permanently deleted without any notice.

Termination

We reserve the right to change, suspend or discontinue, or terminate, restrict or disable your use of or access to, parts or all of the Services or their functionality at any time at our sole discretion and without notice.

You can terminate your services at any time without a cause according to the cancellation procedures. If the Agreement terms are violated it may result in penalties or immediate termination of services without payment refund.

Upon termination Sitelium has the right to delete all files, data or information associated with the terminated account.

Domains

We don't sell custom domains. If you don't have a custom domain, buy one from any domain registrar. Please note that IDN domains (domains that contain special characters) are not yet supported in Sitelium.

Warranty & Disclaimer

Sitelium shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimises errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Sitelium or by third-party providers, or because of other causes beyond Sitelium’s reasonable control, but Sitelium shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, SITELIUM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND SITELIUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Sitelium and its affiliates and its and their directors, officers, employees and agents from and against all damages, losses, liabilities, costs, claims, demands, fines, awards and expenses of any kind (including without limitation reasonable attorneys' fees and costs) arising out of or related to: (a) your breach of this Agreement; (b) your User Content, Your Sites; (c) any claims by, on behalf of or against your End Users; (d) your violation of any law or regulation or the rights or good name of any third party; and (e) any claims from tax authorities in any country in relation to Your e-commerce operations, including without limitation your sales to individual consumers (including distance sales) and other operations for which Sitelium may be held jointly and severally liable. Your indemnification obligations under this Section shall not apply to the extent directly caused by our breach of this Agreement or, where you are an EU Consumer, to the extent that the consequences were not reasonably foreseeable.

Limitation of liability

You acknowledge and agree that to the fullest extent permitted by applicable law, in no event will Sitelium and its affiliates and its and their directors, officers, employees and agents be liable with respect to any claims arising out of or related to the Services or this Agreement for: (a) any indirect, special, incidental, exemplary, punitive or consequential damages; (b) any loss of profits, revenue, data, goodwill or other intangible losses; (c) any damages related to your access to, use of or inability to access or use parts, some or all of your Account, Your Sites or parts or all of the Services, including without limitation interruption of use or cessation or modification of any aspect of the Services; (d) any damages related to unavailability, degradation, loss, corruption, theft, unauthorised access or, unauthorised alteration of, any content, information or data, including without limitation User Content and Your e-commerce data; (e) any User Content or other conduct or content of any user or third party using the Services, including without limitation defamatory, offensive or unlawful conduct or content; or (f) any Third Party Services or third party sites accessed via the Services.

You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for Sitelium’s services to you, and such limitations will apply even if Sitelium has been advised of the possibility of such liabilities.

Modifications

Sitelium may make modifications and changes on the existing services or components and will use reasonable efforts to notify all its Customers about those changes. The changes are effective upon the date of the change. Sitelium shall not be liable for modifications and actions of third party services.

Modifications to the Agreement and the Fees may occur. You will be notified prior to those changes being applied to your account. If you refuse or fail to pay such fees we will cancel your subscription.

Miscellaneous

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by Customer except with Sitelium’s prior written consent. Sitelium may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Sitelium in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorney’s fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognised overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the United Kingdom laws without regard to its conflict of laws provisions.